Shipping & Delivery
EZKNEEL: Shipping Policy
FREE SHIPPING
We are glad to bring our customers great value and service. That’s why we provide FREE shipping.
SHIPPING TO SELECT COUNTRIES
We currently ship to the following countries: United Kingdom, United States, Italy, and Germany. Depending on where we have stock, that is where we will ship out your order. This should not affect delivery times! However, if there are any issues with shipping to your location, we will contact you.
LOST/MISSING PACKAGES
EZKNEEL is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error, we will fully take responsibility for the original order that was made for you at no charge.
CUSTOMS
There are no custom fees to be paid with all our products. We take care of all the fees on our end to make sure shipping is as smooth as possible.
SHIPPING TIME
Shipping time varies by location. These are our estimates:
| Location | Estimated Shipping Time |
|---|---|
| United Kingdom | 5-7 Business days |
| United States | 5-9 Business days |
| Italy | 5-12 Business days |
| Germany | 5-12 Business days |
All orders are processed and dispatched within 24 hours.
Max delivery time – 15 business days (Depending on factors out of our control).
TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped, but sometimes due to free shipping, tracking is not available.
If tracking is not available due to free shipping, please wait for your package to arrive. Please allow up to 14 days before contacting us regarding your delivery. Factors such as delays with customs or other unforeseen circumstances may influence the speed of delivery.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items will be placed in the same package. This reduces shipping costs and makes the process more streamlined.
If you have any other questions, please contact us at support@ezkneel.com, and we will do our best to help you.